New World Diagnostics, Inc. is committed to safeguarding your personal information pursuant to the provisions of the Data Privacy Act of 2012 (RA 10173). Your privacy is important to us and we want to assure you that NWDi holds all your information in the strictest privacy, while it allows us to provide the excellent services you need with the best customer experience.
Collection of Your Personal Information
The personal information you provide to identify or contact you such as your name, home address, email address, telephone number, age, status, gender, prescribed medicine, credit card information and diagnosis are necessary information to respond individually to your queries, provide your required service, for diagnosis or treatment of your health condition, for quality improvement and coordination of care, billing and receipt of payment for services rendered. We may also use your Personal Data to contact you for updates, information campaigns, marketing or promotional materials and other information that may be related to the services we provide.
Use of Your Personal Information
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Your personal information will be used only for service fulfilment, marketing purposes, internal operations, prevention of fraud and other harm, and for legal compliance. Any processing, sharing or disclosure of your personal data or health information except those provided by law requires your consent or written authorization. You may withdraw your consent (subject to applicable Philippine Privacy Laws) any time by informing us in writing.
Sharing of Your Personal Information
New World Diagnostics, Inc. does not sell or rent your personal information to any third party. Unless required by law or a valid legal process, we will not share or intentionally release your personal information other than to you. New World Diagnostics, Inc., your authorized representatives including medical professionals, and our quality partners who are employed to perform functions on our behalf. These functions may include processing of promotional cards, handling customer support enquiries, processing transactions or customer delivery services. Our employees may not use your personal information for any purpose other than in performing their functions for New World Diagnostics, Inc. We take reasonable steps to ensure that they are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Data Retention Policy
When your Personal Data or Health information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy, permanently de-identify or anonymize it. However, most of the Personal Data or Health Information will be stored in files which we will keep for a minimum of ten (10) years.
Accessing or Updating Your Personal Information
You have a right to access and update your personal information, subject to exceptions allowed by law. You can review and update any of the information you have given us by emailing us at firstname.lastname@example.org. NWDi will be glad to assist you in updating your information.